Technical Customer Success Manager
Peoples Growth Hr Solutions8+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Generate and share reports per RASCI matrix with relevant stakeholders to ensure project transparency.
- Support project planning including defining scope, timelines, and dependencies for implementations.
- Drive resource utilization, cross-collaboration, compliance mandates adherence, and oversee team performance as needed.
Minimum Requirements
- Location: Bangalore (Onsite) with night shift timings (5:30 PM IST to 2:30 AM IST).
- Immediate joiner required (notice period explicitly stated).
- Minimum 8 years IT industry experience with at least 3 years leading diverse teams including customer success managers and technical roles.
- Ability to quickly learn SaaS product functionality and build relationships with global stakeholders.
Ideal Candidate Profile
- Experienced in leading diverse teams spanning customer success, content development, and technical disciplines in an IT or SaaS environment.
- Comfortable working across global cultures and diverse geographic practices, supporting inclusion and empathy-led leadership.
- Familiarity with B2B SaaS products, customer IT/business applications (ERP, CRM, CLM), and preferably some knowledge of Javascript, CSS, and HTML.