Regional Manager - Customs & Field Operations
DHL (company site, opens in a new tab)12+ yrsChennaiOn-siteDirect career pageEst. 20–35 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee customs compliance and field operations for the West region, managing vendor relations, shipment processing, and ensuring smooth cargo clearance without penalties.
- Drive operational efficiency and profitability by managing P&L, achieving EBIT and GP targets, and implementing quality management systems.
- Lead and manage team performance, stakeholder relationships with customs officials, subcontractors, and customers, while staying updated on regulatory changes and advising operational adaptations.
Minimum Requirements
- Bachelor’s Degree in any field.
- Minimum 12 years of experience in a customs role with team management experience.
- Proficient in email writing and verbal communication for coordination with internal and external stakeholders.
- Work Experience Required: 12 years in customs-related roles; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strong operational leadership with P&L accountability and experience in customs clearance and compliance within a freight forwarding environment.
- Proven stakeholder management skills including handling subcontractors, customs officials, and escalations with customers.
- Experience working in multinational freight forwarding companies and knowledge of customs passes (G or F Card) considered advantageous.