Deputy Manager - Operations Management
Arthur J. Gallagher & Co. (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 7–12 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of 15-20 Process Associates in an international non-voice service delivery environment.
- Design, implement, and monitor operational processes and tools to ensure high-quality customer service and efficient team performance.
- Prepare management information system (MIS) reports and handle customer queries and correspondence related to team operations.
Minimum Requirements
- Minimum 4 years post-qualification experience in the BPO/KPO industry.
- At least 1 year of documented experience as a Team Leader, currently holding a Team Leader designation.
- Experience managing a team of 15-20 full-time employees in a non-voice international service context.
- Graduate or Post Graduate degree, preferably in Commerce, with 50% or above academic score.
Ideal Candidate Profile
- Candidate with proven people management skills and ability to motivate and hold the team accountable for results.
- Experienced in service delivery within an international non-voice BPO/KPO operational setup.
- Strong analytical skills and excellent verbal and written communication skills to coordinate team activities and interact with customers effectively.