L2 Application Support Engineer
Visionet Systems, Inc. (company site, opens in a new tab)3–6 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own advanced incident management including root cause analysis across application, database, and integrations.
- Perform SQL database troubleshooting and validate fixes before ticket closure.
- Coordinate cross-team collaboration for incident resolution, RCA preparation, and production deployment support.
Minimum Requirements
- 3-6 years of application production support experience.
- Strong SQL and application troubleshooting skills including log analysis and REST API understanding.
- Experience with incident, problem, defect, and change management processes.
- Availability to work roster-based hours from 2 AM to 7 PM EST.
Ideal Candidate Profile
- Experienced in troubleshooting web app workflows, integrations (SFTP, APIs), and enterprise technologies.
- Proficient in working with cross-functional teams including Development, QA, Infrastructure, and DBA for issue resolution.
- Strong documentation skills for RCA and problem management, with track record of improving incident resolution metrics.