Lead Logistics Customer Experience & Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2–5 yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end customer experience activities including customer channel management, case management, onboarding, and relationship management.
- Execute standardized administrative, technical, and operational tasks such as documentation, system updates, and operational finance under established guidelines.
- Identify and resolve routine operational issues independently and escalate non-routine matters; maintain accurate records and proactively communicate with customer service to handle exceptions.
Minimum Requirements
- 2-5 years of relevant experience in Customer Experience, Customer Service, Administration, Operations, or related discipline.
- Graduate degree required.
- Basic proficiency in MS Office applications, particularly Excel.
- Work Experience Required: 2-5 years explicit in Customer Experience/Operations/Administration fields.
Ideal Candidate Profile
- Experience with Maersk SCM application and case management systems is preferable.
- Strong attention to detail and ability to execute tasks accurately within defined processes.
- Familiarity with Excel and Power BI is advantageous for data handling and reporting.