ITSM Operations Support
Zensar Technologies (company site, opens in a new tab)5–8 yrsMaharashtraOn-siteDirect career pageEst. 12–20 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer, configure, and optimize ServiceNow and/or Freshservice ITSM platforms covering Incident, Problem, Change, Service Catalog, CMDB, and Asset Management modules.
- Drive ITIL-aligned service management processes, support governance activities including CAB meetings, and monitor SLA/OLA compliance.
- Develop automation workflows, maintain service catalogs, manage CMDB data quality, and deliver operational reporting and service performance insights to stakeholders.
Minimum Requirements
- 5-8 years of experience in ITSM platform administration and service management.
- Hands-on expertise with ServiceNow and/or Freshservice administration and workflow automation.
- Strong knowledge of ITIL processes including Incident, Problem, Change, Request Fulfillment, and Continual Service Improvement.
- Location: Pune, India; Employment Type: Full-Time.
Ideal Candidate Profile
- Experienced in managing enterprise-scale ITSM environments with deep understanding of ITIL governance and process adherence.
- Skilled in platform enhancement initiatives, automation adoption, and stakeholder engagement across service delivery and infrastructure teams.
- Certifications such as ITIL V4 Foundation and ServiceNow CSA preferred, signaling advanced technical and process competence.