Enablement Operations Lead - India
Cornerstone OnDemand (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own operational backbone for Partner and Services Enablement including ServiceNow support, learning and certification administration, partner readiness data, and partner demo-portal provisioning across Galaxy and Single Architecture.
- Reduce avoidable demand and automate repeatable work, managing approximately 825 ServiceNow requests annually from 8,000 contacts to improve partner experience and return consultant capacity to strategic enablement.
- Deliver scalable, data-led operations model with AI-assisted triage, self-service, process automation, readiness tracking, and lifecycle governance to meet operational KPIs like request volume, response time, portal provisioning efficiency, and partner satisfaction.
Minimum Requirements
- Experience in partner, services, enablement, learning, customer, or SaaS operations with demonstrated process redesign to reduce demand and increase automation.
- Hands-on experience with ServiceNow workflows including AI-assisted triage, routing, knowledge management, service levels, and reporting.
- Advanced proficiency or ability to become expert in LMS Reporting 2.0 for partner and customer enablement-progress reporting.
- Office based role located in Hyderabad, India. Work Experience Required: Explicit experience in relevant operations roles as stated; specific years not mentioned.
Ideal Candidate Profile
- Strong operational ownership with ability to manage cross-functional coordination among Partner Management, Alliances, Services, and Enablement teams to remove friction and drive automation.
- Data-driven and AI-native mindset using AI tools daily to rethink and improve workflows, with focus on privacy, security, data quality, and responsible AI controls.
- Experienced in executing scalable, auditable processes with high standards for data governance, lifecycle management, and proactive issue resolution in enablement or SaaS operations environments.