IT Support Engineer
Comscore, Inc. (company site, opens in a new tab)0–5 yrsPuneOn-siteDirect career pageEst. 4–8 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve IT service desk tickets end-to-end using JIRA Service Management during APAC and EMEA hours.
- Administer user access and endpoints across multiple systems including Okta, Active Directory, Microsoft 365, and endpoint management platforms, supporting employees globally.
- Support hardware setup, onboarding, and maintain documentation of workflows and runbooks, while collaborating with global teams on incident and access management.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems, or related technical field.
- 0-5 years experience in IT Service Desk, IT Support, Desktop Support, or related operations role.
- Hands-on exposure to at least one of: Okta, Microsoft 365 admin center, Active Directory, Microsoft Entra ID.
- Based in Pune or willing to relocate; hybrid role requiring Pune office presence 2-3 days/week and ability to overlap 2 hours weekly with US Eastern time.
Ideal Candidate Profile
- Comfortable with ticket-driven, SLA-focused IT support and queue prioritization in a follow-the-sun global support model.
- Analytical and detail-oriented with experience or strong interest in identity and endpoint management tools like Jamf Pro, Quest KACE, Automox, or CrowdStrike Falcon.
- Experience or familiarity with scripting (PowerShell, Bash, Python) and IT certifications related to identity and ITIL foundations increases competitiveness.