Technical lead - Customer Success
Neuron 78+ yrsBengaluruHybridDirect career pageEst. 20–35 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead customer onboarding, integration, and implementation of Neuron7 AI-powered SaaS solutions focused on customer service and field service operations.
- Drive AI solution deployment, configuration, adoption, and measure ROI/business KPIs by collaborating with technical and business stakeholders.
- Manage executive stakeholder relationships, customer success planning, contract renewals, and contribute product feedback for continuous enhancement.
Minimum Requirements
- Minimum 8 years experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations.
- Strong expertise in AI/ML technologies including LLMs, NLP, Agentic AI and enterprise AI deployments.
- Experience working with Field Service, Customer Service, Contact Center, or Service Operations workflows and CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX).
- Bachelor's degree in Technology, Engineering, Computer Science, or Business Management. Location: Bangalore (flexible hybrid).
Ideal Candidate Profile
- Experienced technical professional able to engage both technical and business stakeholders and lead globally distributed teams and cross-functional enterprise programs.
- Background in enterprise SaaS implementations with a focus on AI, analytics, automation, or service management.
- Skilled in driving AI adoption, data onboarding, integrations, and AI-powered workflow transformations with measurable business outcomes.