Payments Associate
Entain India (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 3–5 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary contact for customer, internal team, and Payment Service Provider (PSP) inquiries related to payments.
- Review and process all withdrawal requests and monitor failed payments for reconciliation before reprocessing or cancellation.
- Collaborate cross-functionally to resolve payment issues, dispute chargeback cases, monitor deposit/withdrawal processes, and contribute to process improvements.
Minimum Requirements
- Experience handling payment transactions, inquiries, and dispute resolution: Not explicitly mentioned in the JD.
- Familiarity with Standard Operating Procedures for withdrawal processing: Implied requirement based on responsibilities.
- Ability to monitor and reconcile payments and failed transactions: Implied.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Detailed-oriented operator comfortable managing payment escalations and coordinating across teams.
- Experienced in payment processing systems with focus on accuracy and timeliness.
- Able to handle chargeback disputes and contribute to continuous process improvements.