Associate PLM Support Analyst
Amgen (company site, opens in a new tab)3–5 yrsHyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted 14h ago
Reach people at Amgen
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Amgen you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Ensure stability and continuous improvement of Amgen’s 3DEXPERIENCE PLM platform by monitoring production issues and troubleshooting critical problems.
- Provide L2/L3 support including incident investigation, root cause analysis, and coordination with software vendors and stakeholders for issue resolution.
- Perform proactive system maintenance (patching, upgrades), document procedures, and collaborate globally to maintain operational excellence and compliance.
Minimum Requirements
- Bachelor’s degree in Engineering, IT or related field.
- 3 - 5 years of experience in supporting technology platforms or related roles.
- Proven experience with 3DEXPERIENCE platform including ENOVIA, DELMIA, CATIA Report Generator.
- Experience supporting GxP applications and managing software configurations across tenants.
Ideal Candidate Profile
- Strong technical troubleshooting skills with ability to triage 3DEXPERIENCE platform issues under pressure.
- Experience working in fast-paced, dynamic environments with multiple priorities and minimal supervision.
- Familiarity with Scaled Agile Framework (SAFe) and ability to collaborate effectively with global cross-functional teams.