Subject Matter Expert
Sutherland (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 8–12 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead implementation of translation and localization platforms for enterprise clients, including discovery sessions to map current operations and configure the platform accordingly.
- Own user onboarding, role-based training delivery, and creation of user documentation to enable different client user roles.
- Serve as primary client contact for ongoing support, driving user adoption and translating operational feedback into actionable requirements for development and testing.
Minimum Requirements
- 5+ years experience implementing translation, localization, or content workflow platforms for enterprise clients, with responsibility for rollout, training, and adoption.
- Hands-on experience configuring and operating Translation Management Systems or equivalent localization platforms.
- Bachelor's or Master's degree in Business Administration, IT, Mass Communication, or related field.
- Working knowledge of Translation Memory concepts, glossary management, and familiarity with localization formats like TMX, SDLTM, XLIFF, CSV, and Excel for asset migration.
Ideal Candidate Profile
- Experience navigating complex client organizations to build trust with business users and manage multiple stakeholders effectively.
- Operational focus on driving adoption through training, documentation, and hands-on user support to achieve steady-state usage.
- Familiarity with regulated industry workflows (e.g. healthcare or banking) and change management processes as an advantage.