Senior Salesforce Administrator - Manufacturing, Sales & Service Cloud
NTT Ltd. (company site, opens in a new tab)5–7 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 14h ago
Reach people at NTT Ltd.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NTT Ltd. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end administration, support, and optimization of Salesforce Manufacturing, Sales, and Service Clouds in an enterprise environment.
- Serve as primary L3 escalation point for production issues, driving root cause analysis, resolution, and preventive actions to maintain platform stability and SLA adherence.
- Collaborate with stakeholders and technical teams to translate business needs into scalable Salesforce solutions while enforcing governance and best practices.
Minimum Requirements
- 5–7 years total experience with 3–5 years of hands-on Salesforce administration including Manufacturing, Sales, and Service Clouds.
- Proven experience handling L3 production support, incident, problem, and change management in enterprise-scale multi-cloud Salesforce environments.
- Mandatory Salesforce certifications: ADM 201, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant.
- Location: Bangalore, Karnataka, India (onsite/work location) – notice period requirement not explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing complex, multi-cloud Salesforce enterprise environments with strong technical troubleshooting skills (L3).
- Competent in Salesforce platform automation (Flows), security, data architecture, and integrations with middleware/APIs.
- Able to lead support teams, mentor junior staff, and engage cross-functionally with business and technical stakeholders in global collaborative settings.