Service Owner – Operational Excellence
NXP Semiconductors (company site, opens in a new tab)15–20 yrsBengaluruOn-siteDirect career pageEst. 30–55 LPA
Posted 14h ago
Reach people at NXP Semiconductors
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NXP Semiconductors you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead design, implementation, and continuous improvement of IT service delivery frameworks and operational excellence across GCC.
- Own ServiceNow platform strategy and optimize ITSM, ITOM, CMDB, Asset Management usage to enhance service delivery.
- Drive governance, SLA adherence, service portfolio management, project oversight, capacity planning, and talent strategy for GCC operations.
Minimum Requirements
- 15-20 years of industry experience in IT service management or related roles.
- Strong expertise in ITIL framework and ITSM practices; ITIL Expert or Managing Professional certification preferred.
- Deep experience with ServiceNow platform (ITSM, ITOM, CMDB, ITAM).
- Bachelor’s degree in Engineering, IT, or Computer Science required; MBA or equivalent preferred.
Ideal Candidate Profile
- Demonstrated operational leadership in GCC setup or scale, with ability to build and scale regional IT capabilities.
- Proven ability to implement ITIL-led governance and continuous improvement in service delivery.
- Experience managing complex service portfolios, project governance, and driving digital transformation initiatives.