Banking Operations -Credit Bureau Dispute
Citi (company site, opens in a new tab)2–4 yrsPuneHybridDirect career pageEst. 5–9 LPA
Posted 14h ago
Reach people at Citi
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Citi you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day operations support including record maintenance, account opening, and documentation management in coordination with the core operations team.
- Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients to resolve customer inquiries and supervise escalated issues.
- Support process improvement projects, facilitate staff training on Disputes, and ensure compliance with applicable laws, policies, and risk controls.
Minimum Requirements
- 2-4 years of relevant experience in US Banking operations including collections, bankruptcy, credit disputes, credit bureau, fraud process, card operations, or back office collections.
- Proficient in Microsoft Office and comprehensive knowledge of Dispute process.
- Bachelor's degree or equivalent experience; Master's degree preferred.
- Willingness to work rotational shifts and rotational week offs aligning with US customer hours.
Ideal Candidate Profile
- Experienced in US Banking operational processes with strong dispute resolution and fraud detection exposure.
- Capable of working independently with problem-solving skills and demonstrated analytical ability.
- Comfortable working in a compliance-driven environment interacting with multiple stakeholders and managing escalations effectively.