Customer Service & Operations Analyst - Anti-Money Laundering
NatWest Group (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 9–14 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Investigate and resolve anti-money laundering (AML) customer queries and transactions accurately within agreed turnaround times.
- Support business AML processes and procedures, including identifying trends from processing errors and customer complaints to recommend training needs.
- Contribute to process improvements and knowledge sharing within the AML specialist team.
Minimum Requirements
- Experience working with AML processes and procedures with knowledge of current AML trends, policies, and regulations.
- Understanding of financial services industry, banking products, processes, and systems.
- Good written and spoken communication skills.
- Work location requirement: Must work normal working days in Chennai, India.
Ideal Candidate Profile
- Senior analyst level with practical AML investigative experience within a banking or financial services environment.
- Detail-oriented and able to manage workload to meet deadlines within operational AML teams.
- Able to contribute to team training and process improvement initiatives in a regulated environment.