Customer Success Manager
NetCom Learning (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow existing customer accounts in EdTech and corporate learning, focusing on upselling, cross-selling, and achieving weekly/monthly revenue targets.
- Engage key decision-makers and senior stakeholders to understand business needs and build long-term partnerships.
- Coordinate with internal teams to ensure customer satisfaction, retention, and smooth service delivery, while handling escalations professionally.
Minimum Requirements
- Minimum 5+ years of Customer Success or Account Management experience with mandatory EdTech industry background.
- Experience managing US clients; UK market exposure is advantageous.
- Bachelor's degree preferred in Business, Marketing, Management, or related field.
- Work from office in Hyderabad or Bangalore, 5 days a week, US Shift (6:00 PM – 3:00 AM IST).
Ideal Candidate Profile
- Proven track record of revenue ownership through upselling and cross-selling in EdTech, especially corporate learning or IT training.
- Comfortable independently managing customer relationships and collaborating across functions to deliver solutions.
- Experienced interacting with US-based senior stakeholders, with some exposure to consulting-driven environments and AI tools for improved customer engagement.