Operations Support
American Express (company site, opens in a new tab)2+ yrsGurugramHybridDirect career pageEst. 7–12 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Onboard and manage digital programs for global commercial clients, ensuring smooth client adoption and usage.
- Build and maintain global client reporting and dashboards with high data quality and compliance to enterprise security policies.
- Provide consultation and resolve customer issues relating to the @work tool and reporting setups for diverse client needs.
Minimum Requirements
- Graduate degree required with minimum 2 years analytical experience in a client servicing environment.
- Good proficiency in Excel including VLOOKUP, IF functions; basic technical/technology knowledge is advantageous.
- Must have a performance rating of G3L3 or better in the last review and be flexible to work shifts from 1:30PM to 9:30PM IST.
- Work Experience Required: Minimum 2 years in client servicing with analytical focus.
Ideal Candidate Profile
- Experienced in client onboarding and digital product adoption within a global commercial client context.
- Proven ability in data analysis, report/dashboard creation, and providing consultative insights to internal teams and clients.
- Capable of multi-tasking under time constraints with minimal supervision, and skilled in resolving client-specific technical and operational issues.