Data Operations Senior Analyst
athenahealth (company site, opens in a new tab)4+ yrsChennaiOn-siteDirect career pageEst. 8–13 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Troubleshoot and manage customer issues in Salesforce, ensuring timely and effective resolution.
- Maintain and improve standard operating procedures and process documentation for platform operations.
- Communicate project status and risks to management, act as the client advocate, and collaborate with internal and external partners to resolve issues and enhance workflows.
Minimum Requirements
- 4+ years of professional experience or equivalent combination of education and experience.
- Good knowledge of SQL is required.
- Experience leveraging AI tools and identifying opportunities for process improvement.
- Work Experience Required: 4+ years (explicitly mentioned).
Ideal Candidate Profile
- Experienced in customer-facing troubleshooting and platform support within healthcare or technology environments.
- Skilled in managing complex issues with strong attention to detail and ability to own core responsibilities.
- Comfortable working with cross-functional teams and driving process improvements using data and automation opportunities.