Lead Software Engineer - ITSM
Société Générale (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead IT Service Management process assessment, improvement, and standardization across Incident, Problem, Change, Request, Service Level, CMDB, and Knowledge Management domains.
- Support and optimize ITSM tooling, specifically ServiceNow and OpenText SMAX platforms, driving process-tool alignment and governance in a large international banking enterprise.
- Engage in workshops, stakeholder coordination, documentation, knowledge transfer, and implementation guidance for enterprise-scale ITSM transformations.
Minimum Requirements
- 7+ years of ITSM experience in enterprise environments (5000+ users).
- Strong expertise in Incident, Problem, and Change Management processes.
- Hands-on experience with Request Fulfillment, Service Level Management, CMDB, and Knowledge Management.
- Practical ITIL v3/v4 implementation experience; experience with ServiceNow and preferably OpenText SMAX tools.
Ideal Candidate Profile
- Experienced ITSM professional with proven ability in enterprise-scale transformation and governance-driven ITSM process alignment.
- Demonstrated hands-on expertise in ServiceNow and ITSM tool optimization within a large, globally distributed banking or financial services environment.
- Skilled in defining KPIs, SLAs, governance controls, and process gap analysis to support compliance and regulated industry standards.