NOC Tier 2 Engineer
Cubic Corporation (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Take escalated incidents from Tier-1, troubleshoot and restore services across network, compute, OS, database, application, and cloud layers within contract SLAs.
- Manage emergency changes and coordinate rollback of faulty changes to resolve incidents effectively.
- Engage vendors and internal teams, communicate status during major incidents, provide infrastructure data for security investigations, and drive continuous improvements by tuning alerts, automating runbooks, and coaching Tier-1 analysts.
Minimum Requirements
- Hands-on experience in at least two technical domains among networking, Windows/Linux systems, Oracle/SQL databases, Azure/AWS cloud, and Java-based applications.
- Knowledge of monitoring tools like SolarWinds, AppDynamics, Azure Monitor, AWS CloudWatch, and ticketing systems like ServiceNow or Jira.
- Familiarity with ITIL incident, problem, and change management processes including emergency changes and rollbacks.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in multi-customer or managed services NOC with service-level agreement (SLA) awareness and contract-specific operations.
- Comfortable troubleshooting under pressure with strong analytical skills across diverse technical environments including on-premises and cloud.
- Proficient in scripting for automation (preferably Python), and skilled in technical communication tailored for both technical teams and customers.