Technical Account Manager
Zendesk (company site, opens in a new tab)10+ yrsPuneOn-siteDirect career pageEst. 25–45 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the primary technical liaison and advisor for Zendesk's largest customers, aligning technical solutions with their business strategies.
- Develop and lead customized Customer Technical Roadmaps including short, medium, and long-term improvement plans to maximize customer value.
- Coordinate internal Zendesk resources and resolve critical issues to support implementations and advocate customer needs with product teams.
Minimum Requirements
- 10+ years of technical experience with at least 5 years in enterprise environments.
- Proven experience managing Zendesk environments and driving technical initiatives in enterprise settings.
- Expertise in SaaS implementations, API use cases, service management, and customer/employee experience management.
- Candidate must be physically located in and plan to work from Karnataka or Maharashtra, India.
Ideal Candidate Profile
- Experienced in customer-facing technical leadership roles within large enterprise organizations.
- Ability to translate business objectives into actionable technical roadmaps delivering measurable ROI.
- Strategic thinker with a deep understanding of at least one industry vertical and collaborative skills in matrix environments.