Technical Support Engineer (Bengaluru, India)
Figma, Inc. (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end resolution of complex technical issues and high-impact bugs by partnering closely with Engineering and Product teams.
- Develop expertise in Figma products and workflows to diagnose issues and improve overall customer experience and product reliability.
- Drive quality improvements via root cause analysis, recommend tooling and process enhancements, and contribute to documentation and training materials.
Minimum Requirements
- Minimum 2+ years in Technical Support, Support Engineering, or QA within a SaaS environment.
- Strong troubleshooting skills across Mac, Windows, iOS, Android, including REST APIs, OAuth, and third-party integrations.
- Working knowledge of web technologies such as JavaScript/TypeScript, HTML, CSS, and React.
- Role based in Bengaluru office with shift hours including some weekend coverage (e.g., Wed-Sun, Thu-Mon, or Fri-Tue 12:30pm - 9:30pm IST).
Ideal Candidate Profile
- Experienced in collaborating cross-functionally with Product and Engineering to resolve technical issues and drive product improvements.
- Comfortable working in fast-paced, ambiguous environments focusing on root cause analysis and continuous process improvements.
- Technically adept with systems thinking and capable of owning issue resolution end-to-end, including customer communication.