Operations Manager at ibis Navi Mumbai
Accor (company site, opens in a new tab)10+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee and ensure smooth daily operations across all hotel departments adhering to brand standards and operational procedures.
- Monitor and optimize operational performance including revenue, expenses, budgets, and guest satisfaction, implementing service recovery and corrective actions as needed.
- Lead and coordinate operational teams, ensuring compliance with quality, safety, and statutory requirements while driving continuous improvement initiatives.
Minimum Requirements
- Graduate degree in Hotel Management or relevant discipline from a recognised institute.
- Minimum 10 years of experience in hotel operations, preferably within a branded hotel environment.
- Prior supervisory or managerial experience across multiple hotel departments.
- Proficiency in hotel operating systems, MS Office, and operational reporting.
Ideal Candidate Profile
- Experienced leader with a strong background managing multiple hotel departments and driving business performance.
- Strategic operator focused on guest satisfaction, operational efficiency, cost control, and employee engagement.
- Skilled in monitoring KPIs, quality audits, and implementing continuous improvements in a branded hotel context.