Project & Creative Operations Lead
TripleDart Digital5–8 yrsBengaluruRemoteDirect career pageEst. 10–18 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end project and creative operations delivery across ~15 US-based paid media, ABM, and creative accounts, ensuring 95%+ on-time and 98%+ QC pass rate.
- Manage team capacity, SLAs, quality control processes, and delivery dashboards using ClickUp as the system of record; track defect rates and utilization monthly.
- Serve as primary delivery communicator and escalation point with clients and cross-functional teams; implement process improvements and AI automation to enhance efficiency.
Minimum Requirements
- 5–8 years project, delivery, or operations management experience with 3+ years running delivery at scale (10+ concurrent client accounts or 50+ monthly deliverables) in marketing agency, creative studio, or SaaS marketing team.
- PMP, PRINCE2, CAPM, CSM/PSM or equivalent project management certification required.
- Expertise in ClickUp or equivalent platforms (Asana, Monday, Jira) with experience designing workspaces, custom fields, automations, and dashboards.
- Ability to work fixed US-overlap hours (2:00–11:00 PM IST) fully remote from India with clear English communication.
Ideal Candidate Profile
- Experienced in multi-account project and creative operations with strong command of paid media and ABM delivery requirements for effective QC and estimation.
- Highly organized and process-driven individual who proactively manages delivery risks, owns outcomes, and uses data (defect rates, utilization) to improve operations.
- Comfortable leveraging AI tools (Claude, n8n, ChatGPT) and automation to streamline workflow; capable of influencing leadership through delivery dashboards and SOP documentation.