Operations Manager at ibis Navi Mumbai
Capita (company site, opens in a new tab)10+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee daily hotel operations across all departments ensuring adherence to brand standards and operational procedures.
- Manage guest satisfaction by addressing feedback, resolving escalated complaints, and implementing service recovery measures.
- Monitor operational performance metrics including revenue, expenses, budgets, and KPIs to drive business objectives and cost efficiency.
Minimum Requirements
- Graduate degree in Hotel Management or relevant discipline from a recognised institute.
- Minimum 10 years experience in hotel operations, preferably within a branded hotel environment.
- Prior supervisory or managerial experience across multiple hotel departments.
- Proficiency in hotel operating systems, MS Office, and operational reporting.
Ideal Candidate Profile
- Experienced in managing complex hotel operations with a strong understanding of guest service standards and quality assurance.
- Demonstrates capability in leading and motivating teams to meet performance targets and enhance productivity.
- Skilled in operational decision-making, performance monitoring, and driving continuous improvement initiatives.