Director, Market Access Operations, DHH India Capability Hub
MSD (Merck & Co., Inc.) (company site, opens in a new tab)12+ yrsHyderabadHybridDirect career pageEst. 35–55 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and scale Market Access Operations capabilities in India to support the U.S. Market Access business with accountability for service quality, controls, productivity, and compliance.
- Own and drive operational excellence in Gross-to-Net processes including rebates, chargebacks, contract management, revenue management, and related systems (notably Model N).
- Collaborate with U.S. leaders and partners to evolve governance, operational models, technology enabled workflows, and partner integration for improved delivery and audit readiness.
Minimum Requirements
- 12+ years of experience in pharmaceutical, biotechnology, healthcare, consulting or life sciences services with significant exposure to U.S. Market Access Operations.
- Bachelor's degree required in Business, Finance, Economics, Healthcare, Pharmaceutical Sciences, Information Systems, Operations or related field; advanced degree preferred (MBA, PharmD, or relevant).
- Strong expertise in Gross-to-Net operations including commercial and government rebates, chargebacks, fees, deductions, reconciliations, and accrual support.
- 5+ years of people leadership experience including building and scaling operational teams; knowledge of Model N platform is mandatory.
Ideal Candidate Profile
- Experienced senior leader comfortable working across global, cross-functional teams influencing U.S. Market Access and Finance stakeholders.
- Strategic operator focused on transforming operational capabilities, governance, audit readiness, and compliance in a regulated biopharma environment.
- Proven track record in managing complex contract and revenue management operations with strong technology and process orientation (Model N expertise).