Devops Engineer
DHL (company site, opens in a new tab)ChennaiHybridDirect career pageEst. 20–35 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide second/third level day-to-day operational support for ServiceNow and related business applications, resolving incidents not solved by lower support levels.
- Deliver expert consultation and problem-solving on technical infrastructure, design, methods, and tools to ensure high-quality development deliverables.
- Monitor daily activities, prioritize tasks, prepare technical reports, and plan implementations with minimal disruption, including investigations into system enhancements, patches, and upgrades.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Technical expertise in ServiceNow platform and DevOps practices relevant to operational support.
- Ability to provide second/third-level support and deliver within SLA following IT service processes.
- Hybrid work willingness as per job location and flexibility requirements.
Ideal Candidate Profile
- Experienced in operational support roles focusing on ServiceNow and business application environments requiring problem-solving at advanced support levels.
- Capable of managing priorities and coordinating technical tasks with minimal disruption in a large-scale IT services setting.
- Comfortable working in hybrid environments and adhering strictly to IT service management processes.