Banking Operations -Credit Bureau Dispute
Citi (company site, opens in a new tab)2–4 yrsPuneOn-siteDirect career pageEst. 6–10 LPA
Posted 0m ago
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Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day operational support in credit bureau dispute processes including record maintenance, account handling, and imaging.
- Resolve customer inquiries and supervise escalated issues ensuring compliance with laws and internal policies.
- Communicate productivity and quality metrics to management and support training and process improvement initiatives.
Minimum Requirements
- 2-4 years of relevant experience in US banking operations or credit dispute processes.
- Bachelor’s degree or equivalent experience; Master’s degree preferred.
- Proficiency in Microsoft Office and comprehensive knowledge of dispute processes.
- Willingness to work in rotational shifts aligned with North America hours.
Ideal Candidate Profile
- Experience in multiple US banking operations areas such as collections, bankruptcy, fraud process, credit bureau, chargeback, or shared services.
- Ability to work independently with strong problem-solving, analytical, and communication skills.
- Comfortable working in a structured, compliance-driven environment with attention to risk and regulatory adherence.