India Service Operations Manager / India Service Laboratory Manager
Fortive (company site, opens in a new tab)10+ yrsOn-siteDirect career pageEst. 20–35 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and oversee all service operations in India including calibration, repair, technical support, and laboratory management for Fluke.
- Drive operational excellence by meeting KPIs such as Turn Around Time, On Time Delivery, Customer Satisfaction, service revenue, and profitability.
- Manage and grow the service business including strategy development, revenue growth, maintaining quality accreditations (ISO 17025, NABL), and building a high-performing team.
Minimum Requirements
- Bachelor's degree in Electronics, Electrical, Instrumentation, Mechanical, Industrial Engineering or related technical discipline.
- Minimum 10 years of experience in service operations, calibration, repair, technical support, or laboratory management.
- Minimum 5 years of people leadership experience managing teams.
- Strong knowledge of ISO17025, NABL accreditation, calibration laboratory operations, and Test & Measurement equipment.
Ideal Candidate Profile
- Proven ability to manage P&L, operational and financial performance of service organizations.
- Experience in the Test & Measurement industry or similar calibration/service environments, ideally with familiarity of multinational operations.
- Track record of establishing scalable processes and new service or laboratory capabilities to support business growth and customer satisfaction.