Associate - Operations
MassMutual India (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 7–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Process and maintain client account-related transactions including new applications, transfers, and instruction processing adhering to regulatory and policy standards.
- Identify and communicate Not-In-Good-Order cases and perform root cause analysis to improve process efficiency and resolution times.
- Collaborate with internal and external stakeholders while meeting productivity, quality, and service targets using tools like Excel, including VBA and Macros.
Minimum Requirements
- Bachelor's degree or equivalent business experience.
- 4+ years experience in financial services operations or similar environment.
- Ability to pass Non-Registered Fingerprint (NRF) background check as per FINRA requirements.
- Willingness to work regular, afternoon, or night shifts in India, including overtime and schedule adjustments.
Ideal Candidate Profile
- Experienced in brokerage, advisory, or wealth management operational processes within financial services.
- Familiarity with FINRA and SEC rules and regulations is strongly preferred.
- Proficient in MS Office Suite with VBA/Macros skills, and capable of process improvement and operational controls initiatives.