Sr Service Operations Associate
Gartner (company site, opens in a new tab)1–3 yrsGurugramOn-siteDirect career pageEst. 8–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Respond to and troubleshoot data and process challenges for global sales and services teams supporting $5.3B in contract value.
- Own process management including maintaining and updating process documentation and maps; prepare monthly performance reports for stakeholders.
- Drive process optimization initiatives and assist in training new team members on all processes.
Minimum Requirements
- Graduate in Science, Business, Economics, or Operations.
- 1-3 years of experience in process management and multi-team coordination.
- Intermediate Excel skills and ability to work with large datasets.
- Work Experience Required: 1-3 years in relevant domains as mentioned.
Ideal Candidate Profile
- Experienced in managing and optimizing business processes within complex, multi-team environments.
- Capable of stakeholder management and delivering high-quality, timely reports and process documentation.
- Comfortable working collaboratively with development teams for process innovation and training new team members.