Deputy Manager - Customer Operations
HDFC Life Insurance Company Limited (company site, opens in a new tab)5+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end new business logins and application processing ensuring quality, accuracy, and timely submission as per SLAs.
- Lead a team to drive productivity, quality, and adherence to turnaround timelines while coordinating with underwriting, sales, operations, and external vendors.
- Prepare and analyze MIS reports tracking key metrics like volumes, TAT, pendency, and productivity; handle escalations with root cause analysis.
Minimum Requirements
- 5+ years of work experience in Life insurance operations.
- Graduate degree is mandatory.
- Experience in vendor management and familiarity with internal systems like Life Asia and TEBT.
- Proficiency in MS Office and analytical skills required.
Ideal Candidate Profile
- Experience leading teams in new business operations within life insurance domain with focus on SLA adherence and quality control.
- Demonstrated capability in cross-functional coordination, stakeholder management, and vendor performance oversight.
- Strong analytical and project management skills with ability to prepare operational MIS and drive process improvements.