AWS - Cloud Engineer
The Hartford (company site, opens in a new tab)6–9 yrsHyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, build, and support cloud-native customer experience capabilities within an Amazon Connect contact center using AWS services and Infrastructure as Code.
- Develop integrations and APIs connecting Amazon Connect with enterprise and third-party systems to enhance voice, chat, email, messaging, and agent workflows.
- Own platform operations including incident response, performance optimization, and continuous improvement across customer interaction lifecycle.
Minimum Requirements
- 6-9 years of experience in AWS cloud-native applications, integrations, or platform services development.
- Hands-on experience with AWS Lambda, TypeScript or comparable languages, API design, event-driven architecture, and Infrastructure as Code (preferably AWS CDK).
- Experience with contact center technologies or customer experience platforms (e.g., Amazon Connect, Genesys Cloud, NICE CXone, Five9, Cisco).
- Work Experience Required: 6-9 years
Ideal Candidate Profile
- Proficient in building scalable, secure integrations that extend Amazon Connect in multi-channel customer experience platforms.
- Familiar with customer journey design and contact center operations translating business needs into technical solutions.
- Experienced in production support, monitoring, incident management, and using AI-assisted engineering tools responsibly to enhance productivity.