IMG Software Support Engineer
Ford Motor Company (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Respond to software diagnosis technical queries from field via web and email, providing interim solutions for software bug issues.
- Escalate critical software failures promptly via Jira and coordinate until resolution, including guiding dealer technicians remotely for module programming.
- Maintain failure records, validate solutions before dealer communication, collaborate cross-functionally with DSP, Netcom, IVS, GIVIS, and TAC teams, and report weekly on open issues.
Minimum Requirements
- Minimum 5 years hands-on experience as technician, master/diagnostic technician or dealer diagnostic engineer; dealer shop floor experience mandatory.
- Diploma, Bachelor’s or Master’s degree in engineering.
- Proficiency with vehicle mechanical and electronic systems and software basics including XML editors; experience with OTX and Grade X desired.
- Ability to adapt to AU, NZ, NA time zones; English proficiency; shift timing 2:30 AM to 11:30 AM IST.
Ideal Candidate Profile
- Background combining vehicle repair (mechanical and electronic systems) and software understanding with strong logical, root cause analysis skills.
- Experience working directly with dealer technicians and cross-functional teams to resolve diagnostic software issues under time constraints.
- Comfortable operating within multiple international time zones and handling detailed technical communication and coordination.