Senior Technical Customer Support Engineer - India
ClickHouse (company site, opens in a new tab)RemoteDirect career pageEst. 18–32 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end technical support for ClickHouse users and customers in India and the APJ/EMEA regions through multiple communication channels (chat, calls, Slack, video).
- Triaging support tickets, assisting in pre- and post-sales technical activities, and collaborating with Go To Market, Engineering, and Product teams to define user-required functionality.
- Develop and share solutions via documentation, knowledge base, blogs, webinars, mentor colleagues, and suggest improvements to support operations.
Minimum Requirements
- Technical expertise in ClickHouse or relevant domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker.
- Previous experience in technical roles such as Support Engineer, Technical Account Manager, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
- Ability to provide 24x7 support coverage with reliable remote work setup and strong English communication skills.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in customer-facing technical support with capability to handle diverse tasks including pre-sales and product feedback.
- Comfortable working in a globally distributed, remote environment with a proactive mindset in problem-solving and knowledge sharing.
- Familiarity or direct experience with ClickHouse, open-source technologies, cloud providers (Azure, GCP, AWS), and data pipelines (Kafka, Spark, etc.) is a plus.