Advanced Services Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 20–32 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of engineers/technical service advisors delivering defect/bug reports, product health reports, and remote consulting services across Juniper routing, switching, security, and cloud products.
- Drive customer experience improvements by engaging internal/external customers, global teams, and Juniper Engineering to improve service quality and delivery times.
- Lead initiatives to automate manual processes, manage in-house tools development/migrations, and participate in organization-wide quality improvement initiatives.
Minimum Requirements
- Experience managing teams in bug scrub operations, service delivery, customer success, remote consulting, TAC support operations, or release management.
- Technical background with strong networking and automation knowledge; verifiable experience in network support, DevOps, or consulting services preferred.
- Work primarily onsite at an HPE office as this role is designed as onsite.
- Juniper products understanding is a plus but not strictly mandatory.
Ideal Candidate Profile
- Experienced people manager familiar with coordinating global teams and vendor engineering engagements to improve service processes.
- Strong networking domain expertise combined with capability to lead automation and tool development projects.
- Customer-focused operator driving measurable improvements in service delivery, quality, and customer satisfaction through data-driven reporting and outcomes.