Customer Success Operations Analyst
Lucas CountyPuneHybridDirect career pageEst. 6–10 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the development and execution of a customer health model for the full Energy and Utilities customer base to enable proactive retention management.
- Manage risk flagging, intervention tracking, and contract renewal readiness to provide early visibility before contractual notice windows.
- Build and automate customer success reporting for monthly business reviews, establishing measurement baselines and delivering timely insights to regional Customer Success Managers and commercial leadership.
Minimum Requirements
- Experience with customer success operations or related analytical roles in Energy and Utilities sector preferred: Not explicitly mentioned in the JD.
- Ability to develop and score customer health models across large customer bases: implied as core responsibility.
- Work Experience Required: Not explicitly mentioned in the JD.
- Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strong analytical skills with experience building operational models that drive proactive interventions in customer retention.
- Familiarity with managing long-dated, evergreen contracts and understanding of contract renewal cycles in Energy and Utilities.
- Experience working cross-regionally with commercial leadership and customer success teams to translate data into actionable insights and automated reporting.