Manager - Vendor Management, Recoveries Telecalling
Small Business Investment Company (SBIC) program — U.S. Small Business Administration (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 10–20 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage channel partners responsible for telecalling in assigned recovery portfolio, including performance tracking and capacity planning.
- Develop and implement recovery strategies and vendor incentive plans to improve performance and address low-performing segments.
- Ensure compliance, quality assurance, system uptime at vendor sites, and coordinate legal recovery actions as required.
Minimum Requirements
- Graduation or Post-Graduation in any discipline.
- Experience managing large distributed vendor teams.
- Knowledge of credit card collections and dialer strategies.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in credit card collections with a strong understanding of recovery processes and dialer operations.
- Capable of strategic portfolio segmentation and performance analysis to drive recovery outcomes.
- Skilled in vendor and stakeholder management in a distributed operational environment.