Client Delivery Manager
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 22–36 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and oversee the successful delivery of support services to clients within a region, managing service delivery teams and client incident resolution.
- Manage day-to-day Support Services Operations, ensuring service levels are met, maximizing uptime, and monitoring service delivery performance through metrics and reports.
- Plan and implement continual service improvements and engage with clients for technical operations, including resource planning and work allocation.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Business Administration, or related field.
- Experience managing technology delivery teams in 24x7 environments with client satisfaction and escalation management.
- Experience in domain areas such as Network, Collaboration/Customer Experience, Cloud, Security, or Data Centre.
- Workplace type: On-site. ITIL certification(s) preferred but not mandatory.
Ideal Candidate Profile
- Experienced senior manager with demonstrated capability in coaching engineering teams within IT service organizations.
- Proven track record in continual service improvement initiatives and organizational change management in technology service operations.
- Strong operational leadership with ability to manage complex client delivery and multi-cultural teams in high pressure, fast-changing environments.