Manager, Client Tech Support Engineering
Fiserv, Inc. (company site, opens in a new tab)12+ yrsPuneOn-siteDirect career pageEst. 20–35 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team delivering high-quality production support for critical banking applications, ensuring SLA adherence and operational excellence.
- Serve as primary escalation point for complex incidents, managing major incident response and client communications.
- Drive continuous improvement through problem management, operational reviews, and technical leadership across Oracle PL/SQL and .NET platforms.
Minimum Requirements
- 12+ years of IT experience with 3-5+ years in people leadership and application support management, preferably in banking or financial services.
- Strong expertise in Oracle PL/SQL and .NET application support and architecture.
- Experience managing 24x7 or extended-hours production support operations with workforce planning.
- Work Experience Required: 12+ years overall IT experience, 3-5+ years leadership in application support management.
Ideal Candidate Profile
- Experienced in leading support teams for mission-critical financial technology or banking applications with deep domain knowledge in payments and transaction processing.
- Demonstrated capability in strategic operational leadership including incident, problem, and change management within enterprise environments.
- Skilled at managing geographically distributed teams and aligning support strategies with business goals and client needs.