Mobility Specialist
Johnson Controls (company site, opens in a new tab)1–3 yrsPuneOn-siteDirect career pageEst. 3.5–6 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage mobile service operations including device provisioning, eSIM activation, carrier coordination, and user support across assigned regions.
- Maintain accurate records and inventories of mobile devices and services, ensuring compliance with service levels.
- Troubleshoot mobile connectivity issues and coordinate with carriers to resolve service-impacting problems timely.
Minimum Requirements
- Associate degree or equivalent work experience.
- 1-3 years supporting mobile devices, telecommunications, or end-user technology.
- Experience with mobile phones, tablets, wireless carriers, and basic eSIM knowledge.
- Work Experience Required: 1-3 years in mobile device or telecom support.
Ideal Candidate Profile
- Experienced in enterprise mobile device support and telecom operations within large organizations.
- Comfortable managing multiple mobility requests across diverse regional teams globally.
- Skilled in detailed inventory management, carrier relationships, and end-user issue resolution workflows.