Applications Support Analyst
Citi (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 8–14 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Support and troubleshoot critical banking applications in a production environment ensuring service availability and timely incident resolution.
- Manage major incidents (P1/P2) including root cause analysis, and collaborate across development, infrastructure, and business teams for rapid issue resolution.
- Drive operational excellence by implementing incident reduction initiatives, managing change and release activities, and enhancing monitoring and automation capabilities.
Minimum Requirements
- Experience supporting critical banking applications in production environments.
- Proven ability to manage high-priority incidents within SLA timelines and perform root cause analysis.
- Technical expertise in Big Data technologies (Hadoop, Hive, Spark), databases (SQL, Oracle, SQL Server), microservices and APIs, incident and change management tools (ServiceNow, Jira), and monitoring tools (Splunk, Dynatrace, AppDynamics).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Operationally focused with experience in global support environments coordinating across multiple teams for incident and risk management.
- Skilled in incident management, change management, and production validation within banking or financial services technology.
- Technically adept with strong analytical skills to identify process improvements and automate manual tasks to enhance service stability and risk compliance.