Security Remote Technical Support Firewall Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide professional remote technical support for security technologies by identifying, diagnosing, and resolving client technical incidents to meet SLA targets.
- Use service assurance tools to monitor, analyze, and report on service delivery and take action to maintain or improve service levels.
- Maintain accurate configuration records, coordinate repairs, and ensure security of assets while collaborating with clients, vendors, and internal teams to resolve issues.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Computing, or related field.
- Professional certification in networking/security technologies such as CCNP, JNCIP, ACCP, PCNSP, CCSP, etc.
- Moderate experience in security technologies (Firewall, IPS, IDS, Proxy), technical support, diagnosis, troubleshooting, and remote support.
- Workplace type: On-site.
Ideal Candidate Profile
- Experienced in handling and resolving technical security incidents in a client-facing remote support environment with a focus on maintaining SLA compliance.
- Knowledgeable in multiple vendor technologies (e.g., Cisco, Microsoft, PaloAlto, Fortinet) and comfortable using service assurance and configuration management tools.
- Able to manage root cause analysis, continuous feedback, and coordination with diverse stakeholders including clients, vendors, and internal teams to expedite issue resolution.