Networking Service Delivery Field Support Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 4.5–7 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line onsite technical support and field engineering service for networking infrastructure at client locations.
- Manage and resolve standard and low complexity incidents following standard procedures, ensuring zero missed SLA conditions.
- Proactively identify, log, and escalate technical incidents, coordinate with stakeholders to diagnose errors, and ensure efficient resolution and handover for service continuity.
Minimum Requirements
- Bachelor's degree or equivalent in IT, Computing, or related field.
- Associate level certification in networking technologies (e.g., Cisco CCNA, Juniper JNCIA, Aruba ACMA).
- Entry-level experience in networking technologies including routing, switching, wireless, and SDI distribution with remote technical support experience.
- Workplace type: On-site (client location). Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Comfortable working on-site handling routine and repetitive technical tasks under SLA constraints.
- Ability to diagnose and troubleshoot networking incidents using knowledge articles and standard processes.
- Experience or familiarity with client interaction and coordinating with multiple stakeholders for incident resolution.