Building Operations, Soft Services
JLL (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 6–10 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and oversee daily operations of helpdesk, mailroom, front office, security, housekeeping, cafeteria, and estate management on-site.
- Ensure adherence to client Service Level Agreements (SLA) and Key Performance Indicators (KPI) including prompt response and resolution of calls and incidents.
- Coordinate with vendors, client, and internal teams for quality control, compliance, incident management, and reporting across all facility services.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Must be able to work on-site in Kolkata, West Bengal with 48 scheduled weekly hours.
- Must be knowledgeable in usage and management of facility management tools such as VMT, IMT, Site Ops, Site Inspection tool, BGC, and work permit tool.
- Must have experience managing multi-disciplinary facility services including security, housekeeping, cafeteria, and general operations in a commercial real estate environment.
Ideal Candidate Profile
- Experienced in facility operations management with strong ability to coordinate between multiple teams, vendors, and stakeholders for seamless service delivery.
- Comfortable operating in a high accountability, client-facing role requiring adherence to strict timelines, SOPs, and escalation protocols.
- Skilled in handling incident management, audits, compliance, and reporting within large commercial or corporate facility settings.