Customer Success Manager
SCRUT Automation (company site, opens in a new tab)3–6 yrsHybridDirect career pageEst. 10–18 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end customer lifecycle and account management including sales handover, onboarding, and regular engagement via MBRs and QBRs to build trust.
- Develop and implement customer success strategies aligned with business goals to enhance customer adoption and satisfaction.
- Use data analytics to identify at-risk customers and proactively mitigate churn, while representing customer needs to influence product roadmap.
Minimum Requirements
- 3-6 years of experience in Customer Success at a SaaS organization.
- Experience in cybersecurity or compliance industry.
- Strong communication skills with ability to explain technical concepts to technical audiences.
- Work Experience Required: 3-6 years in Customer Success at a SaaS company.
Ideal Candidate Profile
- Experienced in managing customer lifecycle in technical SaaS environments, preferably with compliance or cybersecurity products.
- Able to balance strategic customer engagement with data-driven risk management and churn mitigation.
- Capable of leading and mentoring customer success teams while influencing cross-functional product improvements.