SAP EWM Business Process Analyst – Claims & Returns (C&R)
Mercedes-Benz Group AG (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Analyze and design SAP EWM processes focused on Claims & Returns, including returns, claims handling, reverse logistics, refurbishment, and customer return fulfillment across Europe and Dubai.
- Translate business requirements into SAP EWM functional specifications and process flows, and create and execute test scenarios to ensure solution quality.
- Collaborate as part of an international Agile Scrum team with Business Owners, SAP Architects, IT, and Warehouse Operations to deliver scalable logistics solutions.
Minimum Requirements
- Experience in logistics and supply chain execution processes, especially Claims Management, Customer Returns, Reverse Logistics, and Aftersales Operations.
- Hands-on experience with SAP Extended Warehouse Management (EWM) process design and execution.
- Proficient in English communication; German language skills and SAP EWM certification considered advantages but not mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strong alignment with global supply chain logistics operations and aftersales service processes within SAP EWM context.
- Experience working in Agile Scrum teams involving cross-functional and international stakeholders.
- Ability to translate complex business process requirements into SAP EWM design and collaborate effectively with technical and business teams globally.