Assistant Group Manager – HR Shared Services
METRO Global Solution Center India (company site, opens in a new tab)8–12 yrsMaharashtraHybridDirect career pageEst. 14–22 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team delivering end-to-end HR operations and employee lifecycle services across multiple countries, ensuring SLA, KPI, quality, and compliance adherence.
- Drive continuous improvement, process standardization, automation initiatives, and support HR transition and transformation projects for operational excellence.
- Collaborate with HR Business Partners and regional stakeholders to resolve operational issues and enhance employee experience.
Minimum Requirements
- Bachelor's degree required; MBA/PGDM in Human Resources preferred.
- 8–12 years of experience in HR Shared Services or HR Operations managing employee lifecycle within a global organization, preferably supporting Europe.
- Mandatory experience in managing/supporting HR transitions and transformations.
- 3–5 years of people management experience leading HR Operations teams.
Ideal Candidate Profile
- Strong expertise in end-to-end employee lifecycle processes and HR service delivery with a track record in SLA/KPI management and continuous improvement.
- Experience working in multi-country HR operations with demonstrated stakeholder management and cross-cultural collaboration skills.
- Proficient in HR technologies such as Workday, ServiceNow, SAP, or Oracle HCM, and adept at leading teams in fast-paced, matrixed environments.