Account Lead
JLL (company site, opens in a new tab)8–10 yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead strategic and operational management of a key client account delivering integrated workplace and facilities services to ensure seamless service delivery and operational excellence.
- Serve as the primary client liaison driving stakeholder relationships, governance, and identifying improvement opportunities in service delivery and portfolio performance.
- Oversee diverse operations including workplace experience, transport management, events, food and beverage, soft services, vendor management, and technical facilities coordination with responsibility for budgets and team leadership.
Minimum Requirements
- Bachelor’s degree in facilities management, engineering, hospitality, business administration, or related field, or equivalent experience.
- 8–10 years of progressive experience in facilities management, workplace experience, hospitality, corporate real estate, or integrated workplace services with leadership responsibility.
- Proven experience managing integrated FM and workplace experience operations in corporate or multinational environments.
- Location requirement: On-site in Bengaluru, KA. Work hours: 48 per week.
Ideal Candidate Profile
- Experience operating at the intersection of client relationship management and multi-service facilities operations in large corporate or multinational settings.
- Strong vendor and stakeholder governance experience with track record in managing KPI- and SLA-driven service delivery.
- Capability to lead cross-functional teams and implement operational efficiencies that enhance workplace experience and client satisfaction.